Frequently asked questions and anwsers about online intensive courses German

Thank you for your interest in our online intensive German course! Here are some of the most common questions we receive about course dates, registration, course schedule, etc. If you have any questions that aren't answered here, please get in touch using our contact form.

 General questions about the online intensive course

When does the next course start?

Our courses begin on the 4th Monday of each month.

The next course start dates are:

  • 23.07.2021
  • 27.09.2021

We publish the dates of upcoming courses here on our website. The times vary depending on the level of the course. A1–B1 online intensive courses take place from 9am to 12pm (CET), B2–C1 online intensive courses from 5.30pm to 8.30pm (CET) for B2–C1. If you would like to book the German intensive course for a different time, please call 0800202050542 or use our contact form to get in touch with us.

How can I determine my language proficiency level?

Our registration form asks you to rate your level of language proficiency. Once we've received payment for your course, we send you a link to a placement test. Please take the test as soon as possible. We'll evaluate the results of your test to make sure that you're assigned to a course suited to your language proficiency level.

 Questions about registering for the online intensive course

When should I register for an online intensive German course?

It's best to register at least two or three weeks before the course begins. That way, you can be sure of getting a place on the course. If you leave it any later, you may still be able to obtain a place but only if there are spaces left. In order to obtain a confirmed place in good time for the start of your course, you should also make payment and carry out the placement test as soon as possible.

I live abroad. Can I still book a course with you?

Yes, you can register and obtain a place on a course from abroad. You can also take part in a remote learning course if you live abroad.

What happens after I register?

As soon as we receive your registration form, we send you an email confirming your registration. The email contains a payment link and explains what to do next. Click on the link to make payment. When we receive your payment, we confirm your place on the course and send you a link to our free placement test. Please take the placement test as soon as possible. Once we've evaluated your results and allocated you to a suitable course, we'll send you an email with the information you need to access the course.

Is my place guaranteed when I send off my registration form?

When we receive your registration, we send you a confirmation email with a payment link. Your place on the course is then reserved for five days. As soon as you've made payment, your place is secure. However, your reservation will elapse if you fail to make payment within five days. If a course attracts less than five participants, ZGS Bildungs-GmbH reserves the right to cancel the course. Should this happen, we'll offer you an alternative course or refund your money.

How can I pay for my course?

When you've submitted your registration form, we'll confirm your registration by email and send you a payment link. When you click on the link, you'll be offered a choice of payment options. As soon as the funds are credited to our account, we'll send you the placement test and confirm your place on the course.

I haven't received confirmation of my registration What should I do?

If you've sent the registration form off but haven't received an acknowledgement of your registration, please use the contact form to get in touch with our support staff.

 Questions about details of the course

I've made payment but haven't received a placement test. What should I do?

It takes two to three days to confirm the details of your payment. If you haven't received your placement test after this time, please contact our support staff using the contact form.

When will I receive the login data for my course?

We'll send you an email with the login data three days before the course start date.

Are classes held on public holidays?

There are no classes on public holidays. Lessons missed because of public holidays will not be refunded or rescheduled.

Can I cancel my course?

You can cancel your course up to 14 days after registering. If you've already taken part in the course during this time, you'll be billed for the lessons taken. Cancellation for reasons of illness is not possible once the cancellation deadline has expired (14 days after registration).

Can I switch to another course?

You can change to a course starting at another time free of charge at any time up to 14 days before your course is due to begin, but only if places are available.

If you become ill after this free rebooking period has expired but before the course starts (i.e. less than 14 days before the beginning of the course) and you are unable to attend, we'll offer you a course at a later date free of charge upon presentation of a doctor's note. If you become ill during the course, rebooking is unfortunately no longer possible.

What happens if my instructor is ill?

If your instructor is ill, we will either provide a substitute instructor or reschedule any classes that cannot take place.

How can I book a follow-on course?

When you complete your registration form, you choose how many weeks you would like to stay on the course. If you book a course and then discover during the course that you'd like to attend a follow-on course, you can re-register using the registration form. When you complete the registration form, you'll be asked whether you have previously attended an online intensive course at IQ. Please make sure that you choose "YES".

Do you have any other questions? We're here to help!

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 What makes us different

AZAV-Logo – "TÜV NORD" Akkreditierungs- und Zulassungsverordnung Arbeitsförderung
TÜV NORD seal for DIN EN ISO 9001 certification
Quality seal for the IQ course programme
telc logo – The European language certificates
WiDaF logo – Test of German as a foreign language in the workplace
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